Frequently Asked Questions
How do I claim a promotion?
Simply log in to your Metro Turf account, visit the promotions page, select your desired offer, and click 'Claim'. Ensure you meet any deposit requirements specified.
Can I use multiple promotions at once?
Generally, active bonuses cannot be stacked. You must complete the wagering requirements for one promotion before claiming another, unless otherwise stated in the specific terms.
What are the wagering requirements?
Wagering requirements refer to the number of times you must play through bonus funds before they can be withdrawn. At Metro Turf, we pride ourselves on fair and transparent turnover requirements.
How long are promotions valid?
Validity periods vary by offer. Most daily bonuses expire within 24 hours, while welcome packages and weekly offers may be active for 7 to 30 days.
Which games qualify for promotion bonuses?
Most promotions apply to our extensive slot collection and live casino games. Some exclusive horse racing bonuses are also available. Please check the 'Eligible Games' section of each card.
How do I join the VIP program?
Entry to the Metro Turf VIP Club is based on your play activity. Consistent players receive an invitation to join the elite tiers for personalized rewards and higher limits.
Are promotions available on mobile?
Yes! All Metro Turf promotions are fully accessible and claimable via our mobile website and official app, ensuring you never miss a reward on the go.
How is cashback calculated?
Cashback is typically calculated as a percentage of your net losses (Total Bets minus Total Wins) during the specific promotional period, such as a week.