Privacy Policy | metro turf - Secure Gaming in the Philippines

Last Updated: 2026-08-24

Privacy at a Glance

  • What we collect: Account details, identity verification, and transaction history.
  • Why we collect it: To manage your account, prevent fraud, and process payments.
  • Who sees it: Only our authorized staff and essential partner service providers.
  • Data Retention: Kept for the account life and required legal periods in the Philippines.
  • Your Control: You can request data access or deletion via our support channels.

Introduction and Scope

Welcome to metro turf. We are committed to protecting the privacy and security of our players. This Privacy Policy outlines how we handle your personal information when you use our website and services within the Philippines.

This policy applies exclusively to the services provided by metro turf. It does not apply to third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to review the privacy policies of any third-party sites you encounter.

Personal Information We Collect

To provide a secure and compliant gambling environment, we collect the following categories of data:

Account and Identity Data

Basic registration details such as username, email address, and contact information to create and maintain your player profile.

Verification Documents

Government-issued identification and proof of address used for KYC (Know Your Customer) checks to prevent underage gambling and fraud.

Payment Data

Details necessary to process deposits and withdrawals, handled securely through our partner payment providers.

Gaming and Transaction Activity

Records of your bets, game history, deposits, and withdrawals to ensure fair play and track account balance.

Technical and Device Data

IP addresses, browser type, device identifiers, and operating system information to optimize site performance and enhance security.

Support Communications

Records of your interactions with our support team via the channels available on this site to resolve queries and issues.

How We Collect Data

We gather information through three primary channels:

  1. Directly from Players: Information you provide during registration, KYC verification, and when contacting support.
  2. Automatic Collection: Data captured via cookies and server logs as you navigate and interact with our platform.
  3. Partner Service Providers: Information received from our partner payment providers and identity verification services to confirm account validity.

Why We Use Data

Your data is used for specific, legitimate purposes:

  • Account Management: Processing your registration and maintaining your account.
  • Financial Transactions: Facilitating secure deposits and payouts.
  • Compliance: Verifying your age and identity to prevent underage gambling and money laundering.
  • Security: Detecting and preventing fraud, multi-accounting, and unauthorized access.
  • User Experience: Personalizing content and optimizing the website layout for your device.
  • Legal Obligations: Fulfilling statutory requirements applicable to gambling operators in the Philippines.
  • Marketing: Sending promotional updates only if you have provided explicit consent.

When We Share Data

We do not sell your personal data to third parties. We only share information when necessary for the operation of our services:

  • Service Providers: With payment processors, KYC verification agencies, and technical infrastructure providers.
  • Legal Requirements: With relevant regulatory or law enforcement authorities when required by the laws of the Philippines.

How We Protect Data

We implement a multi-layered security approach to safeguard your information:

  • Encryption: Use of industry-standard encryption protocols for data in transit.
  • Access Control: Restricting internal access to personal data to only those employees whose roles require it.
  • Payment Isolation: Ensuring sensitive payment details are handled by secure, isolated systems.
  • Constant Monitoring: Regular monitoring of system logs to detect and respond to potential security threats.

Cookies and Tracking

We use cookies to enhance your gaming experience, remember your preferences, and maintain security. For detailed information on the types of cookies we use and how to manage them, please visit our Cookie Policy.

Your Rights

Depending on your residency and applicable laws, you have the following rights regarding your data:

Access & Portability Request a copy of the personal data we hold about you.
Correction Request the update or correction of inaccurate personal information.
Deletion Request the erasure of your data, subject to legal retention requirements.
Objection & Withdrawal Object to certain processing activities or withdraw your consent for marketing.

To exercise any of these rights, please contact our support team via the channels available on this site. Please note that even after account closure, certain data must be retained as required by gambling and anti-money laundering rules in the Philippines.

How Long We Retain Data

We retain your personal information for as long as your account remains active. Once an account is closed, we continue to store specific data for the timeframe required by applicable law in the Philippines to ensure regulatory compliance and for the prevention of fraud.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, we will terminate the account immediately and void any associated winnings.

Parents or guardians who believe a minor has created an account on our platform are encouraged to report this immediately via our Support page.

Cross-Border Transfers

Some of our technical and payment providers operate outside the Philippines. When data is transferred across borders, we ensure that appropriate safeguards are applied to maintain the privacy and security of your information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates are published directly on this page. We encourage you to check the "Last Updated" date at the top of the page periodically to stay informed about how we handle your data.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or the processing of your personal data, please reach out to us through our official communication channels available on the Support page.