Privacy Policy

1. Introduction

Welcome to Metro Turf. This Privacy Policy governs the data collection practices of our platform (https://www.metro-turf.com). By using Metro Turf online betting or casino services, you agree to the terms outlined here.

2. Types of Information Collected

To provide a seamless Metro Turf horse racing and casino experience, we collect:

• Registration Data: Name, date of birth, email, and mobile number.
• Payment Details: Transaction history and payment method identifiers (e.g., GCash, Maya, Bank details).
• Gameplay Activity: Records of bets placed, wins, and preferred casino games.
• Technical Information: IP address, device type, browser settings, and OS details.

3. How We Collect Data

We gather information through several channels to improve Metro Turf Philippines services:

• Direct Input: Information provided during registration or profile updates.
• Automated Tracking: Usage data collected via cookies and system logs.
• Third-Party Providers: Verification data from KYC and AML service partners.

4. Purpose of Data Usage

Your data enables us to provide the best Metro Turf casino experience:

• Account management and identity verification.
• Processing deposits and withdrawals securely.
• Personalizing game recommendations and promotions.
• Preventing fraud, money laundering, and unauthorized access.
• Ensuring compliance with Philippine regulatory requirements.

5. Data Sharing & Disclosure

Metro Turf does not sell your data. We may share information with:

• Payment Processors: To facilitate your financial transactions.
• Regulatory Authorities: When required by PAGCOR or Philippine law.
• Verification Partners: To confirm age and identity during KYC.
• Analytics Providers: To analyze platform performance and user trends.

6. Data Security Measures

We employ enterprise-grade security to protect Metro Turf online betting users:

• SSL/TLS 256-bit encryption for all data transmissions.
• Secure, firewalled servers with restricted physical and digital access.
• Regular security audits and vulnerability assessments.
• Strict internal access controls for employees.

7. Cookies & Tracking Technologies

Metro Turf uses cookies to enhance functionality:

Essential Cookies

Necessary for logging in and navigating the platform.

Analytical Cookies

Used to understand how players interact with our horse racing and casino sections.

You can manage cookie preferences through your browser settings, though some features may be limited.

8. Player Rights

As a Metro Turf Philippines user, you have the right to:

• Access a copy of your personal data held by us.
• Request rectification of inaccurate information.
• Request deletion of data (subject to legal retention requirements).
• Opt-out of marketing communications at any time.
• Request data portability.

9. Data Retention Policy

We retain your information for as long as your account is active or as needed to provide services. Following account closure, we retain data for a period necessary to comply with legal obligations, resolve disputes, and enforce our agreements (typically 5-7 years for financial records).

10. Age Restriction (18+)

Metro Turf Philippines strictly enforces an 18+ policy (or the legal gambling age in your jurisdiction). We do not knowingly collect data from minors. If we discover a minor has registered, the account will be terminated immediately and data purged.

11. International Data Transfers

Data may be processed on servers located outside the Philippines. We ensure all international transfers comply with standard contractual clauses and provide equivalent levels of protection as required by the Data Privacy Act of 2012.

12. Changes & Updates

Metro Turf reserves the right to update this policy. Significant changes will be communicated via email or platform notifications. We encourage you to review this page periodically.

13. Contact Information

For inquiries regarding your personal data or this Privacy Policy, please contact our Data Protection Officer: