Terms & Conditions

By accessing, registering for, or using the Metro Turf platform, you agree to be bound by these Terms & Conditions. This constitutes a legal agreement between you (the user) and the platform operator.

We reserve the right to update these terms at any time. Continued use of the website following any changes indicates your acceptance of the revised terms. We encourage users to review this page periodically.

To use our services, you must be at least 18 years of age, or the minimum legal gambling age in your specific jurisdiction. By creating an account, you represent and warrant that you have the legal capacity to enter into this agreement.

Access to the platform may be restricted in certain regions. It is your responsibility to ensure that your use of the platform complies with all applicable laws in your location.

Users must provide accurate and complete information during registration. Providing false details may lead to account suspension and forfeiture of funds.

Verification (KYC)

To prevent fraud and money laundering, we require identity verification (KYC) before any withdrawals are processed. You may be asked to provide government-issued identification or proof of address.

Account Limits

Only one account is permitted per individual, household, or IP address. Duplicate accounts will be closed, and any winnings derived from them may be voided.

Security

You are solely responsible for maintaining the confidentiality of your login credentials. If you suspect your account has been compromised, please contact our support team immediately via the channels provided on our site.

The platform supports various payment categories. Specific deposit and withdrawal limits, as well as estimated processing times, are displayed within your account dashboard and may vary based on the chosen payment method.

Payment Ownership

All payments must be made using methods owned by the account holder. Third-party payments are strictly prohibited and will be rejected.

Payout Verification

Withdrawal requests are subject to internal review and successful KYC verification. We reserve the right to delay payouts if further security checks are required.

All bonuses, free spins, and promotional offers are subject to their own specific terms. For a full list of current offers, please visit our Promotions Page.

Wagering Requirements

Wagering (or playthrough) requirements mean that bonus funds must be bet a certain number of times before they can be converted to withdrawable cash. Bonus funds are tracked separately from your real-money balance.

Fair Play & Max Bets

While a bonus is active, maximum bet limits per round may apply. Betting patterns intended solely to clear wagering requirements without genuine gaming risk are considered bonus abuse.

All games on the platform utilize certified Random Number Generators (RNG) provided by our licensed game suppliers to ensure unbiased and fair outcomes.

Technical Glitches

In the event of a technical failure, system crash, or interrupted connection during a game round, the round may be voided, and the original stake will be refunded to the user's balance.

Dispute Resolution

Disputed game rounds will be investigated based on server logs. The platform's internal logs are the final authority on game outcomes.

The following activities are strictly prohibited and may result in immediate account termination and loss of funds:

• Fraudulent activity, including the use of stolen payment methods.
• Initiating chargebacks with payment providers.
• Collusion between players to manipulate game outcomes.
• Arbitrage, hedge betting, or any strategy designed to guarantee a win.
• The use of bots, automation software, or scripts to play games.
• Exploiting technical glitches or software bugs.
• Any activity related to money laundering.

We are committed to providing a safe gaming environment. Users can access tools to manage their spending and time, including:

• Deposit limits (Daily/Weekly/Monthly).
• Session reminders.
• Cool-off periods.
• Self-exclusion.

Please note that once a self-exclusion period is set, it cannot be cancelled early. For more information, please visit our Responsible Gaming page.

All content, logos, trademarks, and software on this website are the property of Metro Turf or its partners. Users are granted a limited license to access the site for personal use. You may not copy, redistribute, or modify any site content without express written permission.

Services are provided on an "as is" and "as available" basis. We do not guarantee that the platform will be uninterrupted or error-free. Maintenance may occur periodically to improve service quality.

Obvious errors in displayed odds, account balances, or payouts (palpable errors) will be corrected by the platform. In such cases, bets may be voided and stakes returned.

We reserve the right to suspend or close any account if there is a breach of these terms, suspicion of fraud, or for regulatory compliance. During an active investigation, account functions may be temporarily restricted.

Upon termination, remaining balances will be handled in accordance with our anti-fraud policies and applicable regulations.

Your privacy is important to us. All personal data collected is handled securely and used only for the purpose of providing our services and ensuring compliance. For full details on how we process your data, please read our Privacy Policy.

If you have a concern, we encourage you to use our internal complaint channels first. Please provide your account ID and a detailed description of the issue when submitting a complaint.

We strive to resolve all disputes fairly and promptly. If a resolution cannot be reached internally, the matter will be handled according to the governing regulations of the Philippines.

We may update these Terms & Conditions from time to time. All updates will be posted on this page with a revised "Effective Date." It is your responsibility to check this page to stay informed of the current rules.

For any questions regarding these terms or for assistance with your account, please contact our support team through the official support channels listed on our Support Page.