Deposits & Withdrawals Guide

How the Cashier Works

At Metro Turf, your account balance is held in Philippine Pesos (PHP) and is clearly displayed using the ₱ symbol throughout the interface. The cashier serves as a centralized hub where you can both add funds and request payouts. It is important to understand that while deposits are automated processes, withdrawals are treated as requests. Each payout request is reviewed by our system and security team to ensure all requirements are met before the funds are released. This ensures that your winnings are handled securely and sent to the correct account holder.

Payment Method Categories in the Philippines

How to Deposit

1. 1

   Log In

   Access your account using your official credentials to enter the secure member area.

2. 2

   Open the Cashier

   Navigate to the deposit or cashier section from the main menu or account dashboard.

3. 3

   Select Payment Category

   Choose from the available categories like e-wallets or bank transfers based on your preference.

4. 4

   Enter Amount

   Input the specific amount of PHP you wish to deposit into your account balance.

5. 5

   Confirm Transaction

   Complete the authorization in your payment app or the redirected secure payment page.

6. 6

   Verify Balance

   Check your account balance. If it doesn't update, please visit our Support Page.

Why Payment Methods Must Be in Your Own Name

A critical rule for all transactions at Metro Turf is that the payment method used must belong to the registered account holder. This means the name on your e-wallet or bank account must exactly match the name provided during registration. We strictly reject third-party payments to protect our players from account takeover and financial fraud.

When you request a withdrawal, our system checks the destination account. If the names do not match, the payout will be blocked. This policy is not designed as red tape, but as a security shield to ensure that funds are only ever sent to the rightful owner of the account, preventing unauthorized access to your winnings.

How to Request a Withdrawal

1. 1

   Complete Verification

   Ensure your identity has been verified to avoid delays during the payout process.

2. 2

   Settle Active Bonuses

   Check that you have met all wagering requirements for any active bonuses before requesting a payout.

3. 3

   Open the Cashier

   Go to the withdrawal section of the cashier to start your payout request.

4. 4

   Choose Payout Method

   Select the method where you wish to receive your funds, ensuring it matches your account details.

5. 5

   Submit Request

   Enter the amount you wish to withdraw and confirm the request for review.

6. 6

   Track Status

   Monitor the status of your request within your account's transaction history.

Account Verification & Your First Payout

Account verification, often referred to as KYC, is the process where we confirm that you are who you say you are. Every regulated operator conducts this process to maintain a safe environment and comply with international financial standards. To make your experience smoother, this is typically requested only once; once verified, you won't need to repeat the process for every single withdrawal.

During verification, you will generally be asked to provide a clear photo of an official identity document, a recent document confirming your registered address, and proof that the payment method you are using is registered in your name. This ensures that no one else can claim your funds.

Why a Withdrawal Might Be Delayed

While we strive for efficiency, certain factors can pause a payout. If your withdrawal is not moving, it is usually due to one of the following:

• Verification Pending: Your documents may still be under review. Ensure all uploads are clear and complete.
• Active Bonus Present: You may have an active promotion with remaining wagering requirements. Check your promotions status.
• Method Mismatch: The payout method does not match the deposit method or account name. Update your details in the profile.
• Incorrect Details: A typo in the account number or name can cause a bounce. Double-check your entered info.
• External Checks: The receiving bank or e-wallet provider may be conducting their own security checks.

If you believe there is an error, please contact our Support Team. To speed up the process, please have your account ID and the transaction reference number ready.

How Currency and Amounts Are Displayed

All financial transactions and balances at Metro Turf are denominated in Philippine Pesos (PHP) and identified by the ₱ symbol. If you use a payment method that operates in a different currency, the conversion is handled by the payment provider. The final amount shown to you during the confirmation step of the transaction is the actual amount that will be processed. This ensures there are no surprises regarding the balance added to your account.

Staying in Control of Your Deposit Budget

We believe in gaming for entertainment. To help you stay in control, Metro Turf provides tools to set deposit limits. These can be configured in your account settings, allowing you to cap how much you can deposit over a specific timeframe. Please be aware that for your protection, requests to decrease a limit usually take effect faster than requests to increase one.

We recommend deciding on your gaming budget before opening the cashier, rather than deciding after a round has ended. For more tools and advice on healthy gaming habits, please visit our Responsible Gaming page.

Protecting Your Funds and Account Security

Your security is our priority. Always use the security options provided in your account settings, such as strong passwords and two-factor authentication where available. Keep your payment details confidential and never share your login credentials with anyone.

Crucially, only make deposits through the official cashier on this domain. Metro Turf will never ask you to transfer money to a personal account via social media or messaging apps. Any message asking you to move funds outside of the official platform should be treated as fraud and reported to our support team immediately.