Privacy Policy

2. Types of Personal Information Collected

To provide high-quality Metro Turf Philippines services, we collect the following information:

• Registration Data: Full name, date of birth, email address, mobile number, and physical address.
• Payment Details: Transaction history, partial credit/debit card info, and e-wallet identifiers used for Metro Turf sports betting.
• Gameplay Activity: Records of bets placed, horse racing outcomes, game preferences, and win/loss history.
• Device and Browser Information: IP address, device type, browser version, and operating system data.

3. How Personal Information is Collected

Data collection occurs through various channels to ensure a seamless user experience:

Direct Input

Information you provide when creating an account, verifying your identity, or communicating with our support team.

Automatic Tracking

We use automated logs to track interaction with our Metro Turf online betting features, including session durations and page views.

Third-Party Providers

Data received from payment gateways and identity verification partners to ensure compliance with Philippine regulations.

4. Purpose of Data Usage

We use your data to maintain the integrity of our platform and enhance your Metro Turf casino sessions:

• Account management and personalized service delivery.
• Processing financial transactions and payouts for Metro Turf horse racing.
• Fraud prevention, Anti-Money Laundering (AML) monitoring, and KYC verification.
• Marketing communications regarding exclusive Metro Turf Philippines promotions (subject to your consent).
• Compliance with legal and regulatory requirements set by PAGCOR.

5. Data Sharing and Third-Party Disclosure

Your privacy is paramount; however, we may share information with trusted partners in the following scenarios:

• Payment Processors: To facilitate secure deposits and withdrawals.
• Regulatory Authorities: When required by Philippine law or for reporting purposes.
• KYC Partners: For verifying player identity and preventing underage gambling.
• Analytics Providers: To help us optimize the performance of the metro turf platform.

6. Data Security Measures

We employ enterprise-level security to protect your Metro Turf online betting activities:

• SSL/TLS Encryption: All data transmitted between your device and our servers is encrypted.
• Secure Servers: Information is stored in high-security data centers with restricted physical and digital access.
• Regular Audits: Independent security firms conduct frequent audits to ensure our defenses are robust against evolving threats.

7. Cookies and Tracking Technologies

Our platform uses cookies to improve usability. We utilize session cookies for active navigation and persistent cookies to remember your preferences for Metro Turf sports betting. You can manage cookie settings through your browser, though disabling them may affect platform functionality.

8. Player Rights

As a valued metro turf player, you have the right to:

• Access a copy of the personal data we hold about you.
• Request rectification of inaccurate or outdated information.
• Request the deletion of your account and associated data (subject to legal retention requirements).
• Opt-out of marketing communications at any time.

9. Age Restriction and Minors Protection

Metro Turf Philippines operates under a strict 18+ policy (or the legal gambling age in your specific jurisdiction). We do not knowingly collect data from minors. Any account found to be operated by a minor will be terminated immediately, and all related data will be erased.

10. Data Retention Policy

We retain your information for as long as your account is active or as needed to provide you with Metro Turf horse racing services. Following account closure, we maintain certain data to comply with legal obligations, resolve disputes, and enforce our agreements for a period of up to 7 years.